Lets be fair, in accord to what ching had written above, being a customer, we do not have knowledage in how the product is designed and how to repair when first purchased of the product. We do not even know the product is unrepairable either.
In the matter of fact, this is the obligation of the sole agent to ask and deal with the "Manufacturer" in related to the "Repairing" of the product before lunching the product to the market. If they knew that the product is not able to repair, they should ask the "Manufacturer" to provide "back-up" plan in the case there is a kind of problem like this.
In addition, if the sole agent already acknowledged that the product is not able to repair once there is anything wrong and without warning their customer by all means. They owed a duty of care in related to "Duty of Disclosure" to their customer not to make the declaration either.
Please kindly be understand we are not demanding the sole agent for any "settlement plan". We just want to speak out the turth of what we have encountered.
Theta Jade
ML360S
Cello 1M Encore
Krell 400MCX
MA Studio 10/ FDII
Pioneer LX83
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樓主
發表於 2012-10-24 14:03
