18/8，星期二：
Audeze第一次答我係咁：
“I am sorry to hear you are having this issue with your LCD-2 headphones! What is the Serial Number of your unit? We can send the drivers at no cost to ECX and they would charge you for labor. Or you can send them in to us for inspection/repair.”
咁都OK啦，都叫知可以點做，咁send返個serial number俾Audeze，等佢安排，同時又打電話俾EcX，話佢知Audeze可以安排send隻driver去佢哋度，問佢哋可以點安排維修，點知客戶服務部嗰位小姐話：「先生，你個case我哋知，但我哋話唔到俾你知點做喎，你留個電話，再覆你。」（其實我已經第2次打去，都留咗2次電話，冇覆過我。其實預咗！）
19/8，星期三：
美國Audeze再覆我如下：
“Thank you for the Serial number. Because your headphones' warranty period has elapsed, the cost for repair is $250 plus shipping both ways. It might be more beneficial to you to save on shipping costs and have ECX charge you for repair. The cost of the drivers that we would send to you is still $250, but it will cost less for ECX to do the repair than the cost you will pay just for shipping the headphones. Of course it is up to you, but I wanted to make sure you have complete information for your decision.”
吓？我保用期過咗？2013年1月買喎，又話三年？UD＄250？成二千蚊港紙，仲未計維修或者運費喎！咁我又上網睇吓Audeze官網係點寫啦：
“All LCD-3 and LCD-2 headphones purchased from Audeze directly or through any of our dealers will retroactively have a 3-year warranty from the date of purchase. Normal wear and tear of the product are not covered. All other natural materials and parts including accessories are covered under a 1-year warranty.”
20/8，星期四：
咁即係由我購買日起計喎，咁我影埋張單俾Audeze睇啦，佢今朝又再覆我：
“Your headphones are no longer covered by the warranty period, they are past the 3 year covered period. The warranty period starts from the date of manufacture of the headphones.”
吓？小弟做咗幾十年人，真係第一次聽到話保用期係由出廠日起計，咁隻headphone擺咗1年先賣得出，咪得2年保用？？而Audeze講一套又做一套喎…
佢email最後嗰句係“let me see what we can do for you and I'll get back to you shortly.”但老實講，佢都開到明要俾錢先有得整，真係唔抱任何期望。
其實如果Audeze官網一直係寫係由出廠日計，我唯有當自己唔好彩，過咗保先嚟壞。但明明寫住“have a 3-year warranty from the date of purchase”，到有事要整就"The warranty period starts from the date of manufacture of the headphones”，咁真係好double standard喎！
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發表於 2015-8-20 15:37
樓主
Audeze must be kidding.....I think they have prejudice on oversea buyers. They would never reply like that on headfi.....
