I would like to get a replacement for my blu-ray disc Gladiator (Limited Edition Steel Book) with a new remastered version. If replacement cannot be arranged, I would like to request for a refund for the disc.
Thank you for your e-mail. We would like to thank you for taking the time to write to us regarding Gladiator blu-ray.
Universal Pictures UK has been pleased with the success of Gladiator on Blu-ray, which has resulted in a high level of customer satisfaction. However, whilst there was no technical fault on the original Blu-ray master, a small number of enthusiasts have expressed a preference towards slight technical alterations. After careful consideration, we have revisited the mastering process to address those concerns.
If you wish to exchange your original UK purchased DVNR (digital video noise reduction) feature disc we ask that you send us just your disc 1 in an envelope with your name and address enclosed. Please keep your original packaging and we will post you out a new disc 1.
We will post the disc 1 back to any address as long as the UK version is purchased.
Universal Pictures (UK) Ltd
‘Gladiator Exchange’
Prospect House
80-110 New Oxford Street
London
WC1A 1HB
Thank you for contacting Amazon.co.uk
After looking into your enquiry, I would like to inform you that the Remastered edition of the item "Gladiator (Limited Edition Steel Book) [Blu-ray]" is offered only by Universal Pictures (UK) Ltd and not by Amazon.co.uk.
In this case, I would like to inform you that If you wish to exchange your original DVNR (digital video noise reduction) feature disc we ask that you send us just your disc 1 in an envelope with your name and address enclosed.
Disc 1 should be mailed to the following address:
嘈多兩嘈有得ＲＥＦＵＮＤ
Thank you for writing back to us.
I am Hiren from the Customer Escalation Department.
I am sorry to inform you that we will be unable to create a replacement for the item as it has been placed in 2009.
However in order to remedy this issue, I have requested a refund to your payment card for "Gladiator" in the amount of 15.63 GBP. Refunds usually go through within 2 to 3 business days and you will see this amount credited on your next statement.
On the date the refund is completed, we'll send you an e-mail message confirming the date, amount and payment details. You can see completed refunds when you visit Your Account, after receiving this confirmation e-mail.
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發表於 2010-8-27 13:13
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發表於 2010-8-29 11:43
