I wonder why Amazon uk treated you differently. I did not press hard in particular. Below is their reply
"Thank you for contacting Amazon.co.uk regarding your recent order #203-7850758-3552345.
Firstly, please accept my sincere apologies for this situation.
Normally, in this situation, I would create a replacement order for the defective item right away, to be dispatched to you as soon as possible at no additional charge.
Unfortunately, at the moment, "Gladiator (Limited Edition Steel Book) [Blu-ray] [2000]" is unavailable from our suppliers and we can’t send a replacement. However, we will be happy to issue a full refund for this order.
I've requested a refund of 18.16GBP to your payment card. This refund should go through within the next few days and will appear as a credit on your next card statement.
When refunding for a damaged or defective item, it is our policy to request that you must return the original item to Amazon.co.uk within 30 days. However, as the cost of returning the package is in this case prohibitively expensive, we ask that you keep the original item with our compliments. Perhaps you would like to donate it to a charity in your area if you feel it would be appropriate to do so.
In addition to a wide selection of items, one of Amazon.co.uk’s aims is to provide a convenient and efficient service; in this case, we have fallen short. Please accept my sincere apologies."
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發表於 2010-8-10 12:00
