We're writing with regard to order xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. We hope you will be pleased with the replacement order completed on 24-Nov-2009.
You are required to return the item(s) in your original shipment that have been replaced within 30 days of receiving this email.
If we do not receive the item(s) back from you, we will charge the paymentcard associated with the original order for the cost of the item(s). Please contact us if you would like to pay for the item(s) with a different paymentcard.
I can understand from your message that you are concerned about the e-mail you received stating to return the damaged item within 30 days.
After reviewing our previous correspondence with you, i certainly request you to ignore that e-mail, this situation was the result of a combination of technical and human errors, and I'm truly sorry for any inconvenience caused.
Further, I can confirm you that you no need to return the damaged item and I assure you that this won't happen no longer as we resolved it shortly.
I hope this explanation is satisfactory for you.
We are sorry for any inconvenience or confusion we may have caused you.
Thank you for shopping at Amazon.co.uk.
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our website.
Warmest regards
Sakthimurugan S.
Amazon.co.uk
We're Building Earth's Most Customer-Centric Company
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11/25/09 01:59:42
Your name:ajnakata
Comments:I appreciate your kindly service that I can exchange my damaged Blu-ray to a fine one. Thank you. But, there is one point which confused me. In the 1st email sent from your customer service department, it said that
“"When sending a replacement for an damaged item, we usually request that you return the original item to Amazon.co.uk within 30 days of the date on which Amazon.co.uk confirms we will issue a replacement. However, as the cost of returning the package is in this case prohibitively expensive, we ask that you keep the original item with our compliments. Perhaps you would like to donate it to a charity in your area if you feel it would be appropriate to do so. There will of course be no additional charge for the replacement order.”".
However, in the 3rd email sent by your order department, it warned me that
“You are required to return the item(s) in your original shipment that have been replaced within 30 days of receiving this email.
If we do not receive the item(s) back from you, we will charge the paymentcard associated with the original order for the cost of the item(s). Please contact us if you would like to pay for the item(s) with a different paymentcard.”.
As you know that it is quit inconvenient and costly for me to return the shipment. So, do I have to return the original shipment to you?
By the way, I still satisfy to your company service level.
發表於 2009-11-24 22:31
樓主
發表於 2009-11-25 17:37
