Today i recevied my bluray band of brother from amazon.co.uk but i noticed that the steekbook case was crashed after i opened the paper cover. If i want to return it to amazon and exchange a fine one, what should i do?
I can understand how frustrating it will be when you receive an damaged item.
First of all, please allow me to apologise for the issue you have experienced with this item.
For this reason I have placed a new order #xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx - for "Band Of Brothers - HBO Complete Series [Blu-ray] [2001]", at free of cost and it will be dispatched as soon as possible to the same address.
On the date of dispatch, we will notify you by e-mail at the time the order is sent out to confirm the date, contents and method of delivery.
To view the availability time and an estimation of the dispatch date of your replacement order, please visit Your Account on our home page:
When sending a replacement for an damaged item, we usually request that you return the original item to Amazon.co.uk within 30 days of the date on which Amazon.co.uk confirms we will issue a replacement. However, as the cost of returning the package is in this case prohibitively expensive, we ask that you keep the original item with our compliments. Perhaps you would like to donate it to a charity in your area if you feel it would be appropriate to do so. There will of course be no additional charge for the replacement order.
If you need to return an item to us in future, please visit our Returns Support Centre to be guided through our full policy and to obtain a printable personalised return label:
Please accept our sincere apologies for the inconvenience we have caused you. We hope that you will allow us another opportunity to prove the quality of our service to you in the future.
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our website.
Warmest regards
Bhaskaran K.
Amazon.co.uk
We're Building Earth's Most Customer-Centric Company
==============================
---- Original message: ----
---------------
11/24/09 09:06:25
Your name:ajnakata
Comments:I am your customer and i placed an order of Band of Brothers(Blu-Ray) on 19/11/2009. It was delivered to me on 24/11/2009. When i opened the package, i noticed that the steelbook case was damaged. So, how can i return this one and get back a fine one? And i am from Hong Kong and there is no amazon service centre.
---------------
發表於 2009-11-24 13:24
樓主
發表於 2009-11-24 14:28
