Coolman is not bad at all ..........actually he has changed a lot in recent years, he is becoming nice and talkative! Don't try to ask him too many questions when he is busy. He will answer your questions in full when he is free to talk. Why not go to HMV, CD Warehouse and alike if you indeed require a very good customer service during CD shopping?
BTW, "Coolman" is a nickname that "we" gave him but it was not a bad name that we intended to say so............