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Wow, poor baby, not a happy new year.
I am not sure, it kinda gives me feeling it might be the factory giving dealer a hard time. I used to work with a dealer/sole distributor of a very famous Japanese brand, we always had problems dealing with Japanese manufacturer who always delayed shipment of parts components, in fact they were reluctant in dealing with so many exchange of parts, it in turn gave us a hard time by being crushed by the end user consumers. We were always being blamed by the consumers for our lateness and non-responsiveness. I can tell you Consumer Council is rubbish, we have dealt with them many times, what they do is they send our manager a letter, we just have to explain the reason (usually done by me, but i dont deal with them directly), and that's it. Consumer Council does not punish, unless you repeatedly commit the same thing over a period then they might open your names in media. Apple Daily might work for a general consumer goods, but man my dear, you are dealing with a high-end audio agent, if apple daily reports it, how will general readers feel? They will think "haha, rich man, suck shit, you deserve it". Yes, in such niche market, all you can do is bet on your luck and your skills + persistence in dealing with the manufacturer. In the past, if our customers complaint to Japan, they act 100 times quicker than usual (eg. using express shipment for parts replacement). But since you have already contacted the manufacturers, still no further follow-up, so my guess is the manufacturer's reluctance in dealing with the matter. As an agent, if the manufacturer is smooth with things, agent usually acts in similar behaviour, most agents do this in utmost confidence without hesitation. It is super strange to see this.
Anyway, good luck. My speakers also from Germany, but it's cheap line of Elac. |
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發表於 2013-2-18 16:13
師兄要堅持住呀 
樓主
