[有圖]How can i return my Bluray to amazon.co.uk if mine was damaged?
本帖最後由 ajnakata 於 2009-11-24 23:35 編輯Today i recevied my bluray band of brother from amazon.co.uk but i noticed that the steekbook case was crashed after i opened the paper cover. If i want to return it to amazon and exchange a fine one, what should i do? Just e-mail them and let them know the situation. 你E-MAIL 左相俾AMAZON, 佢睇過你個DAMAGE情況 之後佢多數都唔會叫你RETURN, 佢會寄隻新再叫你KEEP 隻DAMAGE 你E-MAIL 左相俾AMAZON, 佢睇過你個DAMAGE情況 之後佢多數都唔會叫你RETURN, 佢會寄隻新再叫你KEEP 隻DAMAGE
darren14 發表於 2009-11-24 13:29 http://www.post76.com/discuss/images/common/back.gif
""叫你KEEP 隻DAMAGE""咁筍??!!
""叫你KEEP 隻DAMAGE""咁筍??!!
ajnakata 發表於 2009-11-24 13:45 http://www.post76.com/discuss/images/common/back.gif
DEAD ON ARRIVEAL 係外國來計，一般做法 RETURN FEE 由 Seller 負責，你寄番比佢的成本大過佢送比你，所以通常都算數叫你唔駛寄多！ 本帖最後由 r32 於 2009-11-25 00:17 編輯
有次訂套法版徐克3 DVD set番嚟, 其中有一套戲封面正碓但內容錯, 想淨係換一隻, 佢地就ship咗成套番嚟; 另一次英版Dark Crystal盒裂, 佢唔駛睇相就ship隻新碟嚟, 兩次我都唔駛寄碟過去DE / UK.
Amazon服務一佰分. 正, 想問email比佢地個方式要點?sign-in左account先定點? 正, 想問email比佢地個方式要點?sign-in左account先定點?
ajnakata 發表於 2009-11-24 15:02 http://www.post76.com/discuss/images/common/back.gif
你應該入番你account,然後在contact-us send e-mail 告知便可. Dear Customer
Thank you for contacting Amazon.co.uk.
I can understand how frustrating it will be when you receive an damaged item.
First of all, please allow me to apologise for the issue you have experienced with this item.
For this reason I have placed a new order #xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx - for "Band Of Brothers - HBO Complete Series ", at free of cost and it will be dispatched as soon as possible to the same address.
On the date of dispatch, we will notify you by e-mail at the time the order is sent out to confirm the date, contents and method of delivery.
To view the availability time and an estimation of the dispatch date of your replacement order, please visit Your Account on our home page:
http://www.amazon.co.uk/your-account
When sending a replacement for an damaged item, we usually request that you return the originalitem to Amazon.co.uk within 30 days of the date on which Amazon.co.uk confirms we will issue a replacement. However, as the cost of returning the package is in this case prohibitively expensive, we ask that you keep the original item with our compliments. Perhaps you would like to donate it to a charity in your area if you feel it would be appropriate to do so. There will of course be no additional charge for the replacement order.
If you need to return an item to us in future, please visit our Returns Support Centre to be guided through our full policy and to obtain a printable personalised return label:
http://www.amazon.co.uk/returns-support
Please accept our sincere apologies for the inconvenience we have caused you. We hope that you will allow us another opportunity to prove the quality of our service to you in the future.
Thank you for shopping at Amazon.co.uk.
Did we answer your question?
If yes, please click here:
http://www.amazon.co.uk/rsvp-y?c=eawuwfvh3241022335
If not, please click here:
http://www.amazon.co.uk/rsvp-n?c=eawuwfvh3241022335&q=ukff
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our website.
Warmest regards
Bhaskaran K.
Amazon.co.uk
We're Building Earth's Most Customer-Centric Company
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11/24/09 09:06:25
Your name:ajnakata
Comments:I am your customer and i placed an order of Band of Brothers(Blu-Ray) on 19/11/2009. It was delivered to me on 24/11/2009. When i opened the package, i noticed that the steelbook case was damaged. So, how can i return this one and get back a fine one? And i am from Hong Kong and there is no amazon service centre.
--------------- what a 1000% serivce!!!
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