Excellent customer service! 本帖最後由 ctwdavid 於 2009-11-24 22:41 編輯
不過我以前試過日本同法國會要你寄返比佢,當然郵費會比返你。
不過服務都算非常好！ 即係我將來會有多隻, 正呀! AMAZON FR 同 DE 都試過
服務十分好
{:6_143:} 其實我都係凹小小同花小小, 佢地連相都唔睇就換比我, 正呀!
http://i84.photobucket.com/albums/k8/ajnakata/IMG_5001.jpg
http://i84.photobucket.com/albums/k8/ajnakata/IMG_5003.jpg
http://i84.photobucket.com/albums/k8/ajnakata/IMG_5005.jpg
http://i84.photobucket.com/albums/k8/ajnakata/IMG_5017.jpg
http://i84.photobucket.com/albums/k8/ajnakata/IMG_5025.jpg 突然, amazon send email比我, 要我30日內還返隻bluray比佢, 心想佢地唔係玩野下ma...
Greetings from Amazon.co.uk.
We're writing with regard to order xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.We hope you will be pleased with the replacement order completed on 24-Nov-2009.
You are required to return the item(s) in your original shipment that have been replaced within 30 days of receiving this email.
If we do not receive the item(s) back from you, we will charge the paymentcard associated with the original order for the cost of the item(s). Please contact us if you would like to pay for the item(s) with a different paymentcard.
You can print a personalised return mailing label for this shipment by following the instructions from this URL:
http://www.amazon.co.uk/xxxxxxxxxxxxxxxxxxxxxxxxx
Thank you for shopping at Amazon.co.uk.
Note: this e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message. 經我一番詢問, 好彩佢地都識做
Dear Customer
Thank you for contacting Amazon.co.uk
I can understand from your message that you are concerned about the e-mail you received stating to return the damaged item within 30 days.
After reviewing our previous correspondence with you, i certainly request you to ignore that e-mail, this situation was the result of a combination of technical and human errors, and I'm truly sorry for any inconvenience caused.
Further, I can confirm you that you no need to return the damaged item and I assure you that this won't happen no longer as we resolved it shortly.
I hope this explanation is satisfactory for you.
We are sorry for any inconvenience or confusion we may have caused you.
Thank you for shopping at Amazon.co.uk.
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our website.
Warmest regards
Sakthimurugan S.
Amazon.co.uk
We're Building Earth's Most Customer-Centric Company
==============================
---- Original message: ----
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11/25/09 01:59:42
Your name:ajnakata
Comments:I appreciate your kindly service that I can exchange my damaged Blu-ray to a fine one. Thank you. But, there is one point which confused me. In the 1st email sent from your customer service department, it said that
“"When sending a replacement for an damaged item, we usually request that you return the originalitem to Amazon.co.uk within 30 days of the date on which Amazon.co.uk confirms we will issue a replacement. However, as the cost of returning the package is in this case prohibitively expensive, we ask that you keep the original item with our compliments. Perhaps you would like to donate it to a charity in your area if you feel it would be appropriate to do so. There will of course be no additional charge for the replacement order.”".
However, in the 3rd email sent by your order department, it warned me that
“You are required to return the item(s) in your original shipment that have been replaced within 30 days of receiving this email.
If we do not receive the item(s) back from you, we will charge the paymentcard associated with the original order for the cost of the item(s). Please contact us if you would like to pay for the item(s) with a different paymentcard.”.
As you know that it is quit inconvenient and costly for me to return the shipment. So, do I have to return the original shipment to you?
By the way, I still satisfy to your company service level.
--------------- 其實都幾凹下,作為消費者不能接受,無理由唔換,
不過如果Amazon比返郵費你一定要你return返件貨比佢,亦無可厚非... 樓主多左出來呢套都唔要架啦，不如100蚊賣左比我吧，哈哈！ 咁咪好囉,大家開心!
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