Thank you for contacting Amazon.fr regarding your order.
In addition to a wide selection of items, one of our aims at Amazon.fr is to provide a convenient and efficient service. I am truly sorry that we were not able to fulfill your expectations for this level of service.
We value our customers' trust above all else--it is the foundation upon which Amazon.fr was built. Please know that this situation was the result of a combination of technical and human errors, and that in no way did we intend for this to happen.