oppo 藍光機所收到的用戶滿意度得分就連蘋果也要嫉妒 (轉載)

feibaby1

2011 年度讀者選擇獎：遊戲機，藍光播放機，DVR 與流媒體設備
將流媒體視頻運用於日常休閒，已為某些老式設備帶來一種全新的娛樂方式。讓我們的讀者來揭曉，最可依賴的設備和廠家是哪些。

來源：美國 PCMag 雜誌
作者：Ben Gottesman
日期：2011 年 10 月 31 日
網址：http://www.pcmag.com/article2/0,2817,2395518,00.asp

注：
PCMag 是美國最大的歷史悠久的計算機專業雜誌，最近幾年開始覆蓋家用電器。有意思的是 PCMag 專門把 OPPO 與蘋果相比，引用數據來表明 OPPO 的用戶滿意度、質量、推薦意願都要比蘋果好。它開篇寫到 "Apple doesn't make Blu-ray players, but if it did, we have a feeling that OPPO Digital would still beat it in customer satisfaction." (蘋果不生產藍光機，即使它生產，我們認為 OPPO 仍然會在用戶滿意度上擊敗它)。最後寫到 "This manufacturer of high-end Blu-ray players received satisfaction scores that would make even Apple jealous." (這家公司的高端藍光機所收到的用戶滿意度得分讓蘋果也嫉妒)。

分類：藍光播放機

得分最高的產品 (2011 PCMag 讀者滿意度調查)

                                    整體滿意度     可靠度     推薦意願
OPPO Digital 藍光播放機       9.5             9.7          9.6
Apple 台式電腦                   9.2             9.3          9.4
Apple 筆記本電腦                9.2             9.2          9.4

Apple 不生產藍光機，即使它生產，我們也認為 OPPO 仍然會在用戶滿意度上擊敗它。這家建立在矽谷的規模不大的藍光機廠商贏得了 "讀者選擇獎"，其得分在我們本年所做的全部滿意度調查中高居首位，超過任何其他公司。調查對像在 0 (最差) 到 10 (最佳) 之間給出評分，OPPO 的整體滿意度得分高達9.5分。事實上，這在 OPPO 各調查項中還算得分最低的一項：整體可靠度為 9.7 分，推薦意願為 9.6 分。相比之下，到目前為止得分最高的 2011 年度產品還有 Apple 的台式電腦和筆記本電腦，其整體滿意度為 9.2 分。

OPPO 目前僅有兩款產品在售，價值 US$499 的 BDP-93 與價值 US$999 的 BDP-95。除專為音頻發燒友與視頻發燒友而設計之外，兩者都支持多種媒體播放，其中包括藍光碟、藍光 3D 以及各種流媒體內容，包括 Netflix、Blockbuster、VUDU、YouTube、Pandora 以及其他。

並非所有人都樂意為一台藍光花費過多。正因如此，我們也將 "讀者選擇獎" 頒給了 Sony藍光機。 Sony 作為首家開發藍光技術的公司，擁有廣泛的產品線。其中一些不到 US$100 就能入手，US$200 以下的就更多了。調查對像給 Sony 的整體滿意度評分為 8.4，可靠度為 8.8 ——分數都很高，只是與 OPPO 相比就遜色多了。此外，Sony 的技術支持在我們本次調查所涵蓋的所有藍光機廠商 (需要技術支持的產品達到一定數量) 中得分最高，但在 0 到 10 的評分範圍中僅得 6.6 分，還有很大提升空間。

所幸，就藍光播放機而言，顧客擁有很多不錯的選擇。整體滿意度得分在 8.0 以上的還有其他四個品牌: LG，Panasonic，Samsung 和 Pioneer。 LG公司 8.3 分的整體滿意度得分為它贏得了提名獎。此外，LG 和 Vizio 作為流媒體設備收到的滿意度得分在藍光播放機中最高: 8.0 分。整體而言，所有廠商的流媒體得分非常接近。調查對像似乎感覺不到各品牌之間的明顯差異，但藍光機向電視機輸出流媒體的功能大體上很討他們歡心。

當然，說到藍光機，就不得不提 Sony 的 Sony's PlayStation 3 (PS3)。 US$250 的價格，你不但能擁有得分最高的遊戲機，還同時擁有一台出色的藍光機。雖然我們讓調查對像只選擇獨立的藍光機，仍有很多人直接將PlayStation視為藍光機來進行評分，而且實際上它的滿意度和可靠度得分甚至高於Sony所有的獨立藍光機，以及除 OPPO 之外的所有藍光機。基於它的滿意度評分而言，我們建議您在購買獨立藍光機之前，不妨考慮一下PlayStation。

OPPO Digital, Inc. 這家公司的高端藍光機所收到的用戶滿意度得分就連蘋果也要嫉妒。



附：英文原文

Readers' Choice Awards 2011: Gaming Consoles, Blu-ray Players, DVRs and
Streaming Media Devices
Taking streaming video to the living room has introduced a whole new way to entertain with some of the same old devices. Our readers reveal which devices and manufacturers are the most reliable.

• By Ben Gottesman
• October 31, 2011


CATEGORY: BLU-RAY DISC PLAYERS
Apple doesn't make Blu-ray players, but if it did, we have a feeling that OPPO Digital would still beat it in customer satisfaction. The small Silicon Valley-based manufacturer of Blu-ray disc players earns a Readers' Choice award, having received the highest satisfaction scores of any company in all of our satisfaction surveys this year. Respondents rated overall satisfaction at 9.5 on a scale of 0 (worst) to 10 (best). That was actually the lowest of its major ratings: Overall reliability was a 9.7 and likelihood to recommend was 9.6. For comparison, the highest rated products in 2011 to date were Apple's desktops and notebooks which rated 9.2 for overall satisfaction.



OPPO currently only has two products on the market, the $499 BDP-93 and the $999 BDP-95. In addition to being designed to meet the demands of audiophiles and videophiles, both provide access to a diverse selection of content including Blu-ray discs and Blu-ray 3D, as well as a variety of streaming sources, including Netflix, Blockbuster, VUDU, YouTube, Pandora, and more.
Not everyone is prepared to spend that much on a Blu-ray player. That's why we also award a Readers' Choice to Sony for its Blu-ray players. Sony, the company that first developed Blu-ray technology, makes an extensive line of players. Some are available for under $100 and many more list under $200. Respondents rated Sony's overall satisfaction at 8.4 and reliability was an 8.8—both strong scores, but paltry compared to OPPO. In addition, Sony's technical support was rated best among the Blu-ray manufacturers who had enough units needing support to be included in our evaluation, though at only a 6.6 on a scale of 0 to 10, there's still plenty of room for improvement.

Fortunately, consumers have a lot of good choices when it comes to Blu-ray players. Four other brands also received overall satisfaction ratings over 8.0: LG, Panasonic, Samsung, and Pioneer. LG's overall satisfaction rating of 8.3 helps it earn an Honorable Mention designation. In addition, LG, along with Vizio, had the highest rating for satisfaction of the Blu-ray players as a streaming media device at 8.0. In general, the streaming ratings for all of the manufacturers were very tightly grouped together. Respondents don't seem to perceive large difference among brands, but they're generally happy with their ability to stream content to their television through their Blu-ray player.

Of course, when it comes to Blu-ray players, the elephant in the room is Sony's PlayStation 3 (PS3). Starting at $250, not only do you get the highest-rated gaming console, you also get an excellent Blu-ray player. Even though we asked respondents to only tell us about their standalone player, many went ahead and rated their PlayStation as a Blu-ray player and actually gave it higher marks for satisfaction and reliability than Sony's standalone players or anyone else's players except OPPO. Based on its satisfaction ratings, we recommend you take a close look at the PlayStation before you purchase a standalone Blu-ray player.

SEGA1119

oppo蓝光机

chuchuchu

SONY 都唔弱，排名第二。

samnet1

Cheers on Oppo Blu-ray player ...

Sony PS3 Slim is my backup ..
...以及除 OPPO 之外的所有藍光機。基於它的滿意度評分而言，我們建議您在購買獨立藍光機之前，不妨考慮一下PlayStation。..

AirQQsky

Oppo.....

manKi

Oppo