Issue:
Where's my order?
When will my order be despatched?
Customer info:
Estimated Despatch Date: 31/12/2020
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What??? !!! 2020 ???
One of our customer services advisors has reviewed your query and we are able to confirm the following:
Hello Mr.,
Thank you for getting in touch for an update on your order.
I am really sorry to let you know that we have had to cancel your order because our suppliers were unable to provide it.
I understand how disappointing this might be. We have tried other suppliers but we have not had any luck. We will be removing the item from our website as soon as possible.
If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.