Use your account at Amazon.UK to tell them the disc have problem,
may be they will replace or refund to you (of course you need to
nego. with them in the e-mail).
Last time I order 6 blu-ray from them but it lost, they refund full
amount to me around 40 days.
Hope it can help you.
thx tomotoshi ,
我已經sent e-mail比amazon.uk,而且佢地有好好回復
copy from e-mail:
Dear Customer
Thank you for contacting Amazon.co.uk.
Firstly, please allow me to apologise for the issues you have experienced with this item.
Normally, we would ask that you return the original item to Amazon.co.uk within 30 days. In this case, however, the cost of returning the package is likely to be overly expensive. Please keep it with our compliments, there is no need to return the "Ratatouille [Blu-ray] [2007]" ba to us.
So I've requested a full refund of 13.98 GBP (HKD 167.54) to your payment card. This refund should go through within the next few days and will appear as a credit on your next card statement.
Again we are sorry for any inconvenience this has caused and I hope this information is helpful.
Please be assured this is no way we intended for this to happen and I hope that you will allow us another opportunity to prove the quality of our service to you in the future.
We thank you for your patience and understanding in this matter, and thank you for shopping at Amazon.co.uk.