Wow, poor baby, not a happy new year.
I am not sure, it kinda gives me feeling it might be the factory giving dealer a hard time. I used to work with a dealer/sole distributor of a very famousJapanese brand, we always had problems dealing with Japanese manufacturer who always delayed shipment of parts components, in fact they were reluctant in dealing with so many exchange of parts, it in turn gave us a hard time by being crushed by the end user consumers. We were always being blamed by the consumers for our lateness and non-responsiveness. I can tell you Consumer Council is rubbish, we have dealt with them many times, what they do is they send our manager a letter, we just have to explain the reason (usually done by me, but i dont deal with them directly), and that's it. Consumer Council does not punish, unless you repeatedly commit the same thing over a period then they might open your names in media. Apple Daily might work for a general consumer goods, but man my dear, you are dealing with a high-end audio agent, if apple daily reports it, how will general readers feel? They will think "haha, rich man, suck shit, you deserve it". Yes, in such niche market, all you can do is bet on your luck and your skills + persistence in dealing with the manufacturer. In the past, if our customers complaint to Japan, they act 100 times quicker than usual (eg. using express shipment for parts replacement). But since you have already contacted the manufacturers, still no further follow-up, so my guess is the manufacturer's reluctance in dealing with the matter. As an agent, if the manufacturer is smooth with things, agent usually acts in similar behaviour, most agents do this in utmost confidence without hesitation. It is super strange to see this.
Anyway, good luck. My speakers also from Germany, but it's cheap line of Elac.
!替天行道! 發表於 2013-2-18 16:13 static/image/common/back.gif
Wow, poor baby, not a happy new year.
I am not sure, it kinda gives me feeling it might be the facto ...
Agree with your comment on "Consumer Council"... {:1_333:}
香港做消費者無乜優勢. 何況呢件事間影音店無故意騙錢, (當然係end user角度唔會認同), 消委會都唔會出名, 係佢地角度, 好小事, 都係果句, 香港做消費者無乜優勢.
本帖最後由 !替天行道! 於 2013-2-18 17:52 編輯
kenneth_obee 發表於 2013-2-18 16:58 static/image/common/back.gif
Agree with your comment on "Consumer Council"...
香港做消費者無乜優勢. 何況呢件事間影音 ...
This just reminds me of our Elac story with Audio Affairs, nothing we could do, nothing Audio Affair could do either. They charged, they refunded, we lost on exchange rate difference. No matter how hard you scream, they have done what they have to do. Sometimes being a consumer is like waiting to be raped, it is just how harsh the rapist is, how soon you get raped, how long you get raped and how you manage to escape.
十一月頭至現在還未有解決方案,實在不能接受 {:8_369:} 師兄要堅持住呀 {:8_365:}
深表同情{:8_369:}
ANWKLO 發表於 2013-2-18 18:15 static/image/common/back.gif
十一月頭至現在還未有解決方案,實在不能接受師兄要堅持住呀 ...
今日下午上左showroom,
佢比左對新既我聽,
應該可以replace.
johnme 發表於 2013-2-18 23:01 static/image/common/back.gif
今日下午上左showroom,
佢比左對新既我聽,
應該可以replace.
可能睇左你個POST囉, 要多謝你呢個POST幫嘅忙{:6_193:}
kenneth_obee 發表於 2013-2-18 23:05 static/image/common/back.gif
可能睇左你個POST囉, 要多謝你呢個POST幫嘅忙
多謝各位c-hings就真.
雨過天晴
{:1_335:}
祝開年愉快
johnme 發表於 2013-2-18 23:01 static/image/common/back.gif
今日下午上左showroom,
佢比左對新既我聽,
應該可以replace.
希望快d搞掂{:6_134:}
