Microsoft lengthens Xbox 360 warranty
No longer content adhering to the adage, "if it ain't broke, don't fix it," Microsoft on Thursday announced that it will extend its Xbox 360 warranty coverage to three years from date of purchase. The warranty covers any consumer who experiences the general system failure indicated by three flashing red lights, more commonly referred to as the "red ring of death." Both shipping and repair costs will be covered.The new warranty will represent a $1 billion pre-tax charge on Microsoft's earnings for the year's final quarter. This marks a notable setback for the company's Entertainment & Devices division, who reported a $315 million operating loss in the third quarter.
"The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize," said Robbie Bach, president of Microsoft's Entertainment & Devices Division.
The warranty also retroactively reimburses the small but vocal community of console owners who have already paid to get the error fixed. Though the company has not revealed the cause behind the hardware malfunctions, it claims to have "identified a number of factors which can cause general hardware failures" and "has made improvements to the console."
The announcement is intended to soothe the tide of disgruntled gamers who have experienced the failure, many of whom have meticulously documented numerous failed attempts at getting it repaired. In a conference call, Bach acknowledged an increase in the amount of attention the issue has been receiving. Although he didn't mention a specific number of problems, he called the rate of repair requests "too high for our liking."
Peter Moore, corporate VP of Microsoft's Entertainment and Devices division, has posted an open letter on the official Xbox site further explaining the decision.
http://videogames.yahoo.com/news-521686
three flashing red lights ;P 好彩成年都無咩事. Smilies005 剛過左保養但家陣又加多兩年保(以經換過一次機...)
我玩開通風做足都三紅.... Smilies015 好在家陣多兩年for 三紅...都好...抵我買佢!!
老實講現在未有事....好難講第日唔會有事...發覺呢部機係要出三紅就出三紅你除非你同通玩水泠 今日同同事講開, 話XBOX360係美國既維修代理都唔做了, 因為太多機壞, 而 M$就囉90億美金出黎, 為XBOX360既維修負責, 都算佢地有良心啦!!!Smilies018 我第一部響第十一個月壞~ Smilies010
玩多兩年壞埋lee部就fit喇~ Smilies018 原帖由 小瑟 於 2007-7-7 23:31 發表 http://www.post76.com/discuss/images/common/back.gif
今日同同事講開, 話XBOX360係美國既維修代理都唔做了, 因為太多機壞, 而 M$就囉90億美金出黎, 為XBOX360既維修負責, 都算佢地有良心啦!!!Smilies018
之前好似係話英國個邊做唔掂唔肯做...連美國個邊都有唔做, M$好心就心快快換新制程GPU 同CPU 啦 好在M$剩落大把錢, 唔係既話一早汁粒都有知!!!
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